Terms and Conditions

• You must be at least 16 years old. If you are under 18, a parent or guardian must accept these Terms for you.

• Give accurate information and keep your password safe. Your account is personal; do not share it.

• You are responsible for activity on your account. Tell us immediately at info@turkly.co if you notice unauthorised use.

Programs give you access to online Turkish lessons, exercises, homework and, where included, live lessons with a tutor. What each program includes is described on its page and at checkout.

Live lessons take place online, for example through Google Meet, at the times shown in your account. If you cannot attend, let your tutor know as early as possible so the lesson can be rescheduled where the program allows.

We regularly improve our courses and may update, reorder or replace lesson content. We will not remove the core of a program you have paid for during your access period.

Prices are shown on the program page and at checkout in the currency displayed. Purchases are one-time payments, not subscriptions, unless the checkout clearly says otherwise. Paid programs include lifetime access unless checkout clearly says otherwise. We do not offer a trial period. Payments are processed securely by Stripe. Access appears in your Learn area once the payment is confirmed.

You can request a full refund for any reason within 7 days of purchase by emailing info@turkly.co from the email address on your account. Refunds go back to the original payment method, and access to the program ends when the refund is issued.

This refund promise is in addition to, and does not limit, any mandatory rights you have under the consumer protection laws of your country.

When using Turkly.co, you agree not to:

• copy, resell, share or publish lessons, recordings or materials outside your own learning;

• harass, threaten or abuse tutors, staff or other students;

• upload unlawful content or content you do not have the right to share;

• try to access other accounts, disrupt the site or get around its security or access controls.

We may suspend or close accounts that break these rules.

Lessons, videos, exercises, texts and the Turkly.co brand belong to Turkly.co or its licensors. We give you a personal, non-transferable licence to use them for your own learning while you have access.

You keep ownership of the homework, messages and files you submit. You allow us to store and process them to run the school, give you feedback and support you.

Answers and short voice recordings you submit in lesson exercises may receive instant feedback generated with AI tools. AI feedback is a learning aid: it can contain mistakes and is not a formal assessment or certification. Ask your tutor whenever something looks wrong.

We work to keep turkly.co available, but we cannot promise it will always be uninterrupted or error-free. We may need to pause the site for maintenance, security or reasons outside our control.

You can stop using Turkly.co and ask us to delete your account at any time. We may suspend or end your access if you seriously or repeatedly break these Terms. Sections that by their nature should continue (such as ownership, liability and governing law) survive termination.

Language learning results depend on your own practice, so we cannot guarantee a particular level, exam result or outcome. To the extent the law allows, Turkly.co is not liable for indirect or consequential losses, and our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim.

Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud, or for death or personal injury caused by negligence.

These Terms are governed by the laws of the State of Wyoming, United States. If you are a consumer living in the European Union, the United Kingdom or Türkiye, you also keep the protection of the mandatory laws of your country of residence and may bring claims in your local courts. Please contact us first — most problems can be solved quickly by email.

We may update these Terms from time to time. We will change the effective date above and, for significant changes, tell you before they take effect. Continuing to use Turkly.co after that means you accept the updated Terms.

If EU consumer law applies to your purchase, you normally have 14 days to withdraw from a distance contract. When you buy a paid program and expressly request immediate access, you consent to us supplying its digital content during that period and acknowledge that you lose the EU statutory withdrawal right for that digital content when access begins.

This acknowledgement is limited to digital content supplied immediately. It does not remove mandatory rights that still apply to live services or defective content, or Turkly.co’s separate 7-day full refund promise.